Privacy Policy
Last Updated: August 3, 2024
This Privacy Policy describes how Domain ("we," "us," or "our") collects, uses, stores, and shares information about you when you access or use our website at domain.info and any related services (collectively, the "Services"). By using the Services, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you register an account, enroll in a course, submit a form, contact us, or otherwise interact with the Services. This may include:
| Category | Examples |
|---|---|
| Identity Data | First name, last name, username |
| Contact Data | Email address, phone number, mailing address |
| Account Credentials | Password (stored in hashed form) |
| Payment Data | Billing address, payment method details (processed by third-party providers) |
| Communications | Messages, feedback, support requests |
1.2 Information Collected Automatically
When you use the Services, certain technical and usage data is collected automatically, including:
| Data Type | Details |
|---|---|
| Device Information | Browser type and version, operating system, device identifiers |
| Log Data | IP address, access timestamps, pages viewed, referring URLs |
| Usage Data | Course progress, feature interactions, session duration |
| Cookies and Trackers | Session cookies, preference cookies, analytics identifiers |
1.3 Information from Third Parties
We may receive information about you from third-party services such as social login providers, payment processors, and analytics partners. This information is combined with data we hold about you only where we have a lawful basis to do so.
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Service Delivery | To create and manage your account, process enrollments, and provide access to course content |
| Communications | To send transactional emails, course updates, and support responses |
| Improvement | To analyse usage patterns and improve functionality, content, and user experience |
| Security | To detect fraud, prevent abuse, and protect the integrity of the Services |
| Legal Compliance | To meet applicable legal obligations and enforce our terms |
| Marketing | To send promotional communications where you have given consent or where permitted by applicable law |
3. Cookies and Tracking Technologies
3.1 Types of Cookies We Use
We use cookies and similar tracking technologies to operate and improve the Services. The categories of cookies we use are:
| Cookie Type | Purpose |
|---|---|
| Strictly Necessary | Required for the Services to function; cannot be disabled |
| Functional | Remember your preferences and settings |
| Analytics | Collect aggregated data on how users interact with the Services |
| Marketing | Track visits across sites to deliver relevant advertising |
3.2 Managing Cookies
You may control cookie settings through your browser preferences. Disabling certain cookies may limit the functionality available to you. For more information on managing cookies, refer to your browser's help documentation.
4. Sharing Your Information
We do not sell your personal information. We may share your data with third parties only in the following circumstances:
| Recipient | Basis for Sharing |
|---|---|
| Service Providers | Third parties who perform services on our behalf (hosting, payment processing, analytics, email delivery) under contractual data protection obligations |
| Business Transfers | In connection with a merger, acquisition, or sale of assets, where your data may be transferred as part of the transaction |
| Legal Authorities | When required by law, regulation, legal process, or enforceable governmental request |
| Safety and Security | To protect the rights, property, or safety of Domain, its users, or the public |
| With Your Consent | In any other circumstance where you have given explicit consent |
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Services. We also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymize it using secure methods.
The typical retention periods are:
| Data Category | Retention Period |
|---|---|
| Account Information | Duration of account plus 2 years after closure |
| Transaction Records | 7 years from transaction date |
| Support Communications | 3 years from last interaction |
| Analytics Data | 26 months on a rolling basis |
6. Data Security
We implement technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include encryption in transit (TLS), access controls, regular security assessments, and staff training. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
| Right | Description |
|---|---|
| Access | Request a copy of the personal information we hold about you |
| Correction | Request correction of inaccurate or incomplete data |
| Deletion | Request deletion of your personal information, subject to legal obligations |
| Portability | Receive your data in a structured, machine-readable format |
| Objection | Object to processing based on legitimate interests or for direct marketing |
| Restriction | Request that we limit processing of your data in certain circumstances |
| Withdrawal of Consent | Withdraw consent at any time where processing is consent-based |
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
8. Children's Privacy
The Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information without verifiable parental consent, we will take steps to delete such information promptly. If you believe a child has submitted personal information to us, please contact us at [email protected].
9. Third-Party Links and Services
The Services may contain links to third-party websites, tools, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through the Services. We have no control over and assume no responsibility for the content, privacy practices, or policies of third-party sites.
10. International Data Transfers
We operate from Canada and may process or store data using service providers located in other countries. When data is transferred outside your country of residence, we take appropriate measures to ensure that such transfers comply with applicable data protection requirements, including the use of contractual safeguards where necessary.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page. If changes are material, we will provide a more prominent notice, such as an email notification or an in-platform alert. Your continued use of the Services after the effective date of any update constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the details below:
Domain
5055 Wilfrid-Hamel Blvd, Quebec City, Quebec G2E 2G6, Canada
Email: [email protected]
Phone: +1 250 870 5108
Website: domain.info